Unified Communications and Contact Center Leader Recognized for Mission-Critical Support and Continual Improvement
BASKING RIDGE, N.J. 01-Nov-2010 – Avaya, Inc., a global leader in enterprise communications systems, software and services, today announced it has been named the winner of two Technology Services Industry Association (TSIA) Fall 2010 STAR Awards for Mission-Critical Support and Continual Improvement. The awards for excellence in support services were announced October 20, 2010 at the Technology Services World conference in Las Vegas.
Avaya is a member of the STAR Awards Hall of Fame, which honors companies that have received five or more STAR Awards. In addition to the accolades at this fall’s Technology Services World, Avaya has previously been recognized for awards in a range of categories including Excellence in Service Operations in 2009 and 2010.
“Achieving recognition from TSIA reinforces our customer-centric strategy, which ensures that businesses of all kinds can tap the full potential of their communications and collaboration solutions,” said Joe Heel, senior vice president and president, Avaya Global Services. “This year’s TSIA awards show that not only are we continuing to raise the bar on our own abilities, but we are also delivering on the support that organizations rely on to keep workers productive and customers satisfied.”
The STAR Awards recognize technology companies who display exceptional leadership, innovation, and commitment to delivering world-class results. Companies seeking this award undergo a rigorous evaluation process, with the winners selected by TSIA’s service discipline advisory board members. The STAR Awards are considered one of the highest honors in the service and support industry.
“The realities facing today’s services organizations present a multitude of challenges and Avaya has clearly demonstrated its commitment to delivering world-class results,” said J.B. Wood, CEO, TSIA. “We’re pleased to recognize Avaya as a leading service organization that helps companies across the globe achieve success, even as they are transforming with a whole new range of communications capabilities.”
The two categories in which Avaya was honored, Mission-Critical Support – Software and Continual Improvement, are essential to delivering ever-increasing levels of superior service in a complex business world.
According to the TSIA, a winner in the Mission Critical Support – Software category has demonstrated leadership in delivering support in mission-critical environments where system uptime is imperative, typically for enterprise customers. Support from these organizations is critical in keeping customers up and running 24/7.
A winner in the category of Continual Improvement has demonstrated exceptional service levels and customer satisfaction for three or more years, with year-over-year improvements and a plan in place for continual improvement in the future.
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.