Managed Data Networks

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Businesses trying to manage their own data in-house often find the exercise costly and complicated. Then there’s the associated risk of possibly not having best-practice backup procedures in place, which is why many businesses prefer to outsource the job to us.

Our Managed Data Networks (MDN’s) are simple and cost-effective. We can provide end-to-end management of your network, while our wide range of solutions help to ensure your business is operating at its best and first to exploit any new technologies. Please note that we will not manage our competitors’ data networks.

Our solutions are scalable and can be customised to your needs. They can be easily integrated with your current Telstra services. And our economies of scale provide you with an opportunity to  reduce the total cost of ownership. Having Managed Data Networks also enables you to realign your IT resources to more strategic activities and focus on core business. The service is designed to help you maximise the value of your network investment, operate at your peak and innovate quickly.

Bundles

There are two Managed Data Networks bundles to choose from or you can opt for a customised service. Our bundles are convenient, pre-packaged solutions offering CPE, installation, commissioning, as well as management and maintenance, all for a simple monthly fee. We offer both reactive and proactive management type.

Reactive MDN Bundle

Provides management on a reactive basis whereby you contact the help desk when you detect a fault, since we do not proactively poll equipment. This suits sites such as small branch offices, where network availability is less critical.

Proactive MDN Bundle

Provides proactive monitoring and alarming, plus response, diagnosis and repair. This service suits mission-critical sites.

Both MDN Bundles offer:

  • 24/7 service coverage, 365 days a year, based on either a 12, 24 or 36 month term
  • Router or LAN Switch components bundled into a single monthly payment with no up-front fees
  • Choice of Cisco and/or Juniper routers and switches
  • Full design and commissioning services with professional on-site installation
  • Four-hour (where available) device maintenance replacement
  • Monthly activity reporting

In addition to monthly activity reporting, the Proactive MDN Bundle includes Online Reporting plus the option of Written Analysis Reporting.

Enjoy end-to-end management of your solution

By combining Managed Data Networks and SLA Premium, we can provide enhanced SLAs that you can customise for the end-to-end management and assurance of your service inclusive of Telstra data carriage. Please note that we will not manage our competitors’ data networks.

Benefits

Improve business performance

MDN’s can improve both network operations and application performance, helping you to enhance productivity, collaboration and customer service.

Better management and visibility

Four tiers of management with inbuilt flexibility enable you to customise the management level for each site. The Proactive Management tier offers complete visibility from the core network to our devices, with enhanced, integrated reporting and alarming. When deployed with Telstra SLA Premium we can offer customised, enhanced SLAs for the end-to-end management of your total service including Telstra data carriage. Please note that we will not manage our competitors’ data networks.

Opportunities to improve financial outcomes

Replace capital expenditure with a more predictable operating cost that leverages our economies of scale. We can optimise the management of your equipment lifecycle and provide expert resources, tools and systems, helping you to identify opportunities to minimise your costs in these areas. You can also reduce the time and cost of managing multiple vendors.

Simplicity and flexibility

MDN offers simple service tiers, as well as bundled offers using different technologies from leading vendors. You can easily customise services, gear them up or down, or add optional services as required with minimal risk and delays.

Enhance security

We offer a range of security options to suit the level of protection you need at each site. For greater protection, we offer government-grade security that complies with the Defence Signals Directorate ‘Protected’ level of certification. This provides IPSec encrypted, site-to-site and management links and management servers hosted in an ASIO T4 rated facility.

Help to minimise business risk

Choose a management option that suits the importance of each site to help you optimise operations and minimise risk in a cost-effective way. We also offer design consultancy and can recommend and implement network configuration and dimensioning. This will help you develop low-risk strategies, and assess the impact of introducing new business applications or technologies.

Focus on core business

By us providing day-to-day operational support, both in our Operations Centre and on site, you can reduce the burden on IT staff and allow them to concentrate on activities that deliver greater value to your organisation.

Why you should choose our Managed Data Networks:

  • Scale: We can manage a customer network environment with the scalability, reach and agility required to help you to innovate rapidly, compete more effectively and maximise the value of your network investment.
  • Visibility: Provides a unique, single interface to our powerful Next IP™ network and Next G® network.
  • High security: We have the only Australian networks with ISO 27001 security certification.
  • A platform for growth: Our Managed Data Networks offers a platform for business growth in the future providing access to new and emerging ICT capabilities like Unified Communications, security and cloud-based computing.
  • Experience and capability: We offer access to deep network and solution expertise, extensive industry accreditations, advanced technologies from leading vendors and work to best practice methodologies.
  • Commitment: We make significant ongoing investments in our networks and solutions and have a clear roadmap for improvement.
  • A single source of expertise: We offer wide experience, innovative services, advanced technologies and world-class infrastructure in complete and integrated solutions from a single source of expertise.

Customised solutions

Another option is to have a customised or tailor-made Managed Data Network for your business. We offer an extensive solution portfolio to meet your changing business needs. Each solution offers options for management functionality, reporting and analysis to catering for mission-critical and less critical business needs. Learn more about our solutions below.

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These days networks are extremely complex and there are a lot of them, making their management more difficult while hindering performance. It’s only when a network is truly visible that you can make informed decisions on how to improve it. Visibility of network performance is important. Only when you have greater insight into network performance – especially at the application layer – can you make informed decisions on how to improve operations.

Overview

Our Application Visibility and Usage reporting tools aim to give you end-to-end visibility from the application to the router. It is ideal if you are a Telstra Managed Data Networks (MDN) customer1 who needs to improve the management and performance of your mission-critical applications. It is also the first vital step in the journey towards application-assured networking.

You can access near real-time and historical reports of:

  • Visibility of the applications that are detected and identified on the network. The portal will present these graphically and as a list.
  • Data usage based on specific end users, site and application displayed as:
    • top 10 identified applications detected per site
    • top 10 applications by volume usage
    • top identified traffic between IP address pairs.

You can also customise your own reports.

Application Visibility and Usage Brochure (PDF,  209kB) 

Benefits

Superior visibility

Enjoy better visibility from the application to the network with a convenient, unified view from the MDN Customer Reporting portal.

Help improve availability

Resolve faults more rapidly by using a process of elimination across applications, networks and routers to improve availability.

Enhance troubleshooting

Track trends, compare historical data and troubleshoot potential issues before they arise.

Help improve planning

Accurately forecast demand fluctuations or capacity upgrades, gain early warning of threshold breaches and evaluate capacity to introduce new applications.

Better governance

Recognise inappropriate traffic consuming network resources and detect servers compromised by viruses or Trojans.

Enhanced IP accounting

Identify ownership of network traffic between distributed sites and end users to allocate costs or bandwidth limits.

Easy to deploy and activate

Application Monitoring uses existing capabilities in Telstra’s Cisco routers.

Lower total cost of ownership

Removes the need to buy, manage and maintain third party software and servers as well as the time and expense of internal IT resources. It could also drive further cost savings by optimising network usage.

Experience the Telstra difference

Application Monitoring is the first step in our journey towards an application-centric network model. Further steps in the journey include:

  • An integrated portal with improved user access
  • Consolidated reporting combining access, CPE and application layer data
  • WAN optimisation services to enhance application performance
  • Branch consolidation to improve distributed access to applications
  • Centralisation of business systems using a hosted model
  • Enhanced performance of mobile applications
  • Improved network-embedded security
  • Better compliance management.

We have a clear roadmap and commitment to simplify network management, lower risk and enhance application performance. Proof of this is our investment of more than $2.5bn in transforming our networks to create Australia’s largest integrated IP platform. Our networks provide greater reach, capacity, robustness and flexibility to support critical business applications, provide a platform for growth and access to emerging ICT capabilities. At the same time, our unique ownership of the network provides end-to-end visibility and control unmatched by our competitors. These capabilities are further supported by:

  • Our breadth of managed services and hosted applications that seamlessly connect with your IT systems and processes.
  • Proven track record, value-added services and competitive call-out SLAs.
  • Our scale, dedicated resources and experience designing, building, helping to improve and manage the largest networks in the country.

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Imagine if you could centralise your servers in one location, yet still enjoy Local Area Network-like performance over the Wide Area Network (WAN). It’s possible with Branch Office IT Consolidation, a proven way to maintain productivity and decrease the cost and complexity of infrastructure.

Overview

When it comes to IT consolidation a holistic approach is vital. That’s why Telstra Branch Office IT Consolidation offers four mutually supportive solutions. WAN Optimisation and Cisco® Virtual Engine allow you to consolidate infrastructure, yet still ensure staff productivity. While our Network Computing Solutions and Professional Network Services are extra options that work to further reduce capital costs and assist a smooth consolidation. In addition, we also offer a single point of expertise to make the job easier.

Branch Office IT Consolidation Brochure (PDF, 104kB)

Benefits

  • Help increase productivity – WAN Optimisation reduces application delays, assisting staff to maximise productive output.
  • Keep vital branch communications running – Cisco Virtual Engine enables services such as AD/DHCP/DNS/Print Server to be delivered from your integrated WAN Optimisation device1.
  • Help improve security – Consolidating IT can offer better physical and virtual security for sensitive corporate data.
  • Assist compliance – Centralised data and applications are easier to back up and also to retrieve data.
  • Increase efficiency of existing infrastructure – Centralising IT assets could reduce the complexity of deploying and maintaining infrastructure at multiple sites. Less infrastructure to maintain also allows IT staff to be redirected to higher value tasks for the organization.
  • Decrease capital outlay – Better application speeds resulting from WAN Optimisation can cut costly network upgrades. In addition, the reduced need to duplicate infrastructure across many sites can save further capital expenditure.
  • Single point of accountability – One point of contact can take away the headache of managing multiple suppliers and lower risk of deployment.

Experience the Telstra difference

We deliver an integrated solution for Branch Office IT Consolidation that leverages the advanced technologies of global networking leader Cisco. Our technological edge is backed by the proven experience2 of Next Generation Services™ to ensure first class deployment and ongoing service delivery.

In addition, we offer capabilities unmatched by our competitors:

  • Scale – Only we offer the scalability and reach of the Telstra Next IP™ network and Next G® network, Australia’s largest fully integrated national IP platform, connecting to more than 240 world locations via our global IP-VPN.
  • Visibility – Only we offer end-to-end visibility of the network to monitor network performance 24/7 and ensure optimal day-to-day operations.
  • High security – We have the only Australian networks with ISO 27001 security certification.
  • A platform for growth – We provide low-risk access to new and emerging capabilities including unified communications, security and cloud-based computing.
  • Experience and capability – We offer access to deep network and solution expertise, extensive industry accreditation, advanced technologies from leading vendors and best practice methodologies.
  • Commitment – We make significant ongoing investments in our networks and solutions and have a clear roadmap for improvement.
  • A single source of expertise – We offer wide experience, innovative services, advanced technologies and world-class infrastructure in complete and integrated solutions from one point of contact.

Things you need to know

  1. For customers with Cisco Wide Area Application Services.
  2. Telstra Enterprise-grade customer service gained the 2009 Best-of-the-Best Service Excellence award from the Customer Service Institute of Australia.

Features

Branch Office IT Consolidation offers four complementary options that can be combined for a comprehensive solution:

  1. WAN Optimisation – Reduces latency, packet loss and congestion to accelerate application and network performance.
  2. Cisco® Virtual Engine – Cisco virtual blade servers can be deployed at each site to ensure vital local services are maintained.
  3. Network Computing Services3 Our data centres provide high levels of security and resilience with immediate access to our networks and the internet. Our Network Computing Services also offer a range of hosting solutions that can easily gear up or down to meet changing business needs. In addition, our skill and experience can improve management and maintenance with economies of scale that can deliver greater cost-efficiencies.
  4. Professional Network Services – This group will audit, design, transition and project manage to ensure a low-risk, cost-efficient and timely changeover. Professional Network Services has over 370 skilled resources including 180 dedicated security experts and 150 accredited project managers. They also have a proven record: in the 2008/09 financial year alone, they successfully delivered 1,200 customer projects.

Things you need to know

  1. Co-location is only available to existing co-location customers.

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Our Managed Router Service is a proven and cost-effective way to help improve the performance of your wide area network (WAN). It provides professional support using best-of-breed tools to remotely monitor, manage and report on your on-premise routers and networks1. Highly qualified and certified engineers back our service, both in the field and in our Network Operations Centre

Overview

Our management, combined with configuration flexibility and tight integration with our data carriage solutions can help:

  • Improve network operations
  • Simplify management
  • Lower cost of ownership

The assurance of expert support to agreed service levels also gives you more time to focus on business.

Managed Router is the core service in the Managed Data Network (MDN) suite of solutions. When deployed in conjunction with Managed Switch and enhanced Managed Data Network services such as WAN Optimisation and Data Centre Optimisation, it will enable you to fully customise the management of your network infrastructure on a site-by-site basis. You can enjoy the convenience of an end-to-end SLA2 including Telstra data carriage, to support your total data network. Managed Router can also be the foundation for solutions such as Unified Communications and Cloud Computing, helping to drive the cost-effectiveness of IT infrastructure and improve productivity.

Download the Managed Router brochure (PDF, 195kB)

Things you need to know

  1. Please note, we will not manage our competitors’ data networks.
  2. End-to-end SLA inclusive of Telstra Data carriage is available utilising the Telstra SLA Premium service. Additional charges will apply.

Benefits

Help enhance network performance and lower risk

Advanced functions and guaranteed proactive service levels to improve WAN performance and reliability. We also offer network configuration and dimensioning, plus design consultancy to assess the impact of introducing new business applications to minimise any problems.

Help improve financial outcomes

Maximise the value of your network investment by leveraging our capabilities and economies of scale. You can replace capital expenditure with a consistent operating cost and reduce expenditure on Information, Communication and Technology (ITC) systems.

Access advanced ICT capabilities

Managed Router helps you boost productivity through low-risk access to new ICT technologies. It can also offer a seamless platform for future business growth with capabilities such as Unified Communications, Security and Telstra’s cloud-based Network Computing Services. In turn, this can help you to innovate more rapidly and compete more effectively.

Focus on core business

With Telstra providing day-to-day operational support, both in our Operations Centre and on site, you can reduce the burden on IT staff and allow them to concentrate on activities that deliver greater value to your organisation.

Work with the best

Only we can manage a customer network environment with the scalability, reach and agility required to innovate rapidly, compete more effectively and maximise the value of your network investment. Managed Data Networks provides a unique, single interface to our powerful Telstra Next IP™ network and Next G™ network. Only Telstra, through our end-to-end network visibility, can deliver the performance and reliability of your network solutions in a low-risk, day-to-day operation, and provide a platform for future growth. We have the expertise, industry accreditations and advanced technologies to get the job done. We also provide one point of contact for all your needs.

Things you need to know

  1. Please note, we will not manage our competitors’ data networks.
  2. End-to-end SLA inclusive of Telstra Data carriage is available utilising the Telstra SLA Premium service. Additional charges will apply.

Features

The Managed Router service can manage WAN routing equipment for all your sites across Australia, including the smallest branch office.

Options include:

  • Procurement/rental of equipment
  • Once-off design and installation services
  • Support for Cisco® and Juniper equipment
  • Management of your existing router infrastructure through the Proactive Secure Management service tier (if the equipment is an MDN accredited device)
  • Flexibility to add on additional MDN services

We have four flexible management tiers that allow you to customise he management level on a per site basis.

The four tiers include:

  1. Basic Management: This is essentially an alerting service, with the IP devices covered by the service being interrogated at regular intervals. It is ideal if you have little in-house monitoring expertise, or where the devices within the network are not accredited for Telstra’s Proactive or Reactive tiers of management. This service tier does not cover switch maintenance and fault management.
  2. Reactive Management: This is a cost-effective solution for smaller, non-critical sites. With this tier, router management is performed solely on a reactive basis. You must contact the Help Desk when you detect a fault, as we do not proactively poll the routers. For an additional fee, you can choose to have commissioning and maintenance on either a repair or replacement basis.
  3. Proactive Management: This tier provides proactive monitoring and alarming of routers and the supporting Telstra network, response, diagnosis and repair. Configuration file assurance is provided by daily back-ups. This tier will suit organisations that don’t have in-house management expertise or have sites where business continuity is essential.
  4. Proactive Secure Management: This tier is delivered by Defence Signals Directorate (DSD) cleared staff from ASIO T4 compliant facilities. For an additional fee, you can also choose to have commissioning, monthly written analysis reporting and various levels of network alteration management. This tier suits organisations with a high security requirement such as the government agencies.

SLA Premium provides enhanced SLAs that you can customise for the end-to-end management and assurance of your total service inclusive of Telstra data carriage.

Reporting Options We offer a range of reporting options either for selected sites or for the complete managed data network infrastructure. These reporting options may incur an additional fee.

  1. Online Reporting: This service allows you to view reports and statistics to determine network performance. You can see data in near real time such as traffic utilisation, device metrics (CPU utilisation, memory usage etc) interface utilisation, top-end reports, trend reporting and more.
  2. Written Analysis Reporting: It provides a comprehensive analysis of the health of your WAN. You can choose which network services are included and have either monthly or quarterly reports.

Things you need to know

Cisco is a registered trade mark of Cisco Systems, inc. and/or its affiliates in the. U.S. and certain other countries.

  1. Please note, we will not manage our competitors’ data networks.
  2. End-to-end SLA inclusive of Telstra Data carriage is available utilising the Telstra SLA Premium service. Additional charges will apply.

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Our Managed Switch service addresses the growing importance of LAN reliability to your business. Today, productivity trends are making LAN performance more vital for business operations, yet increasing the complexity of LAN management. The growth of unified communications applications, L2 Ethernet WAN solutions and networking complexity from IT centralisation and virtualisation are also key drivers. By adopting our Managed Switch service, you could help reduce the complications and costs associated with these trends.

Overview

We can provide a full range of LAN management and reporting services tailored to suit your requirements. We support the complete LAN network lifecycle including network assessment, planning, purchase, design, deployment, as well as 24/7 monitoring and management. With trained resources around the country, we can also support your LAN environment across Australia.

Managed Switch can:

  • Improve LAN performance
  • Simplify management
  • Lower cost of ownership

Through tight integration with our Managed Router solution and the Telstra Next IP™ network and Next G® network, you can also gain a seamless view of your total data network, which can reduce the risks of network convergence and deploying new technologies. Our professional management can give you more time to focus on your core business.

Managed Switch Brochure (PDF, 220kB)

Benefits

 

Lower total cost of ownership

We provide advanced network management tools and systems so you can replace capital expenditure with a consistent operating cost. You can also leverage from our economies of scale and efficient management of the equipment lifecycle to help further reduce costs.

Help enhance network performance and lower risk

Managed Switch offers advanced functions and customised service levels to improve LAN performance and reliability. We also offer network configuration and dimensioning, plus design consultancy to assess the impact of introducing new business applications to minimise the risk to business continuity.

Focus on core business

We provide day-to-day operational support, both in our Operations Centre and on site, to help reduce the burden on IT staff so they can focus on activities that deliver greater value to your organisation. We can also perform all device and systems evaluations and accreditation activities. In addition, we can help you develop strategies and plans through network performance analysis and recommendations on potential network changes.

Access advanced ICT capabilities

Close integration with our Managed Data Networks solutions offer a seamless managed data platform for future business growth and productivity supporting capabilities such as Unified Communications, Security and our cloud-based Network Computing Services. This can help you to innovate more rapidly, compete more effectively and maximise the value of your network investment.

Experience the Telstra Difference

  • Scale: Only we can manage a customer network environment with the scalability, reach and agility required to help you innovate rapidly, compete more effectively and maximise the value of your network investment.
  • Visibility: Only we can deliver the performance and reliability of your network solutions in a low-risk, day-to-day operation.
  • A platform for growth: We provide low-risk access to new and emerging capabilities like Unified Communications, security and cloud-based computing.
  • Experience and capability: We offer access to network and solution expertise, extensive industry accreditations, advanced technologies from leading vendors and work to best practice methodologies.
  • Commitment: We make significant ongoing investments in networks and solutions and have a clear roadmap for improvement.
  • A single source of expertise: We offer wide experience, innovative services, advanced technologies and world-class infrastructure in complete and integrated solutions from one point of contact.

Features

Managed Switch extends the Managed Data Network solution suite into your LAN infrastructure. Managed Switch supports traditional features such as Virtual LANs, as well as features highly applicable for Unified Communications such as AutoQoS, and Power over Ethernet (PoE) for powering IP phones and wireless devices. This service can also cover your existing switching equipment if it has been accredited by us.

Management is provided by our highly qualified and certified network engineers located in the field around Australia and in our Network Operations Centres. You can choose from four management tiers and customise the service per site. Management features include:

  • Monitoring, notification and restoration
  • Maintenance
  • Assurance
  • Lifecycle management
  • Back-up and restoration of configurations.

We also offer once-off services including design, procurement and installation as well as the flexibility to add extra Managed Data Networks services.

Four flexible management tiers

Flexible management tiers let you customise the management level according to the individual site. You can also mix and match tiers according to site need:

  1. Basic Management: an alerting service. It is ideal for organisations with in-house monitoring expertise or where switches are not accredited by us for proactive or reactive management. This service tier does not cover switch maintenance and fault management.
  2. Reactive Management: a cost-effective solution for smaller, non-critical sites. With this tier, management is performed solely on a reactive basis – the switches are not proactively polled by us. Consequently, you must contact the Help Desk when you detect a fault. For an additional fee, you can choose to have commissioning and maintenance on either a repair or replacement basis, plus monthly written analysis reporting.
  3. Proactive Management: provides comprehensive management including proactive monitoring and alarming of the switch, response, diagnosis and repair. It also provides configuration file assurance through daily back-ups. This tier will suit you if you do not have in-house management expertise or have sites where business continuity is essential.
  4. Proactive Secure Management: delivered by Defence Signals Directorate (DSD) cleared staff from ASIO T4 compliant facilities. For an additional fee, you can choose to have commissioning, monthly written analysis reporting and various levels of network alteration management.  This tier suits customers with a high security requirement such as the Federal Government.

Reporting Options

We offer a range of additional, flexible reporting options either for selected sites or for the complete managed LAN network infrastructure. These reporting options may incur an additional fee:

  1. Online Reporting: Online Reporting allows you to view reports and statistics to determine network performance. You can see data in near real-time such as traffic utilisation, device metrics (CPU utilisation, memory usage etc) interface utilisation, top-end reports, trend reporting and more.
  2. Written Analysis Reporting: Written Analysis Reporting provides a comprehensive analysis of the health of your LAN. You can choose which network services are included and have either monthly or quarterly reports.

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Move beyond traditional Wi-Fi

Go beyond the limits of traditional Wi-Fi with Managed Wi-Fi. More than just an access technology, Managed Wi-Fi helps improve the way your staff work and collaborate, lets you engage more closely with the public, and enables you to drive revenue by marketing to potential customers.

It’s all due to the advanced Cisco technologies that enable appropriate access and security policies for staff, guests, contractors and public hotspots. This can extend across sites by device, user role and application, so you customise access control.

Managed Wi-Fi will suit many locations, from simple offices to the most complex or multi-purpose indoor/outdoor environments. It allows you to take full advantage of mobility and the increasing use of  BYOD to boost business performance.

Managed Wi-Fi data sheet (PDF, 370kB)

Things you need to know

Managed Wi-Fi is only available with a Telstra supplied data network.

Cisco is a registered trade mark of Cisco Systems, inc. and/or its affiliates in the. U.S. and certain other countries.

Benefits

Exploit the growing BYOD trend

Enable multiple devices and users – whether staff, contractors, corporate guests or the public – to connect securely to the network according to your policies.

Improve the way to work

Let your staff access or send information and collaborate without having to return to their desks.

Engage more closely with customers

Provide information and value-added services to the public according to location to enhance their experience.

Add new revenue streams

Send marketing messages to persuade customers to buy your products or services and cross-sell and up-sell – all tailored by location.

Works in multiple situations

We can design a fit-for-purpose solution that suits any type of location, from simple to the most complex and challenging indoor/outdoor environments.

Managed Wi-Fi data sheet (PDF, 370kB)

Features

The core service will provide a Wi-Fi solution designed for your individual environment. We can provide a site survey – from the simplest of sites to the most complex  – plus onsite Cisco equipment with maintenance and monthly emailed reports.

We offer a choice of Autonomous or Unified Modes. Autonomous Mode suits single deployments or smaller environments where roaming is not needed. The Unified Mode, including Mesh networks, supports roaming across large, multi-functional environments and public hotspots.

You can also be assured of voice and data support with Quality of Service to prioritise voice and video traffic to ensure real-time communications perform.

Optional features leverage the latest Cisco technologies and include:

  • Network Access Control
  • Location Tracking and Analytics
  • Wireless Interference Mitigation
  • Intrusion Prevention
  • Real Time Reporting

For more information about these features, please download the Managed Wi-Fi data sheet below.

Managed Wi-Fi data sheet (PDF, 370kB)

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Convenient and cost-effective equipment maintenance with the choice of a standalone service, or as part of your existing Managed Router service.

Overview

Network Care Plus offers a cost-effective maintenance service for your accredited Cisco switches and/or routers. If an equipment fault occurs, have your qualified IT staff perform a detailed fault analysis. Then call our Telstra service desk staff who are available 24/7. They’ll check to see whether the network connection is the problem, and if not, will organise replacement equipment. You can also choose from different service assurance times to suit the needs of your particular site.

You can use Network Care Plus with or without a Managed Router service from Telstra Managed Data Networks. Either way, you’ll enjoy competitive  prices for maintenance and equipment through our Gold Partnership with Cisco.

Download the Network Care Plus Datasheet (PDF, 260Kb)

Benefits

Save time and effort Let us handle switches and/or router maintenance so you can get on with more important tasks.

Flexible Use the service on its own or as a complement to your existing Managed Router service. You also have the option to rent or buy equipment.

Highly affordable Take advantage of our Gold Partnership with Cisco to enjoy cost-effective prices for maintenance and equipment.

Simple and convenient The Telstra service desk gives you a convenient single point of contact for problem resolution.

Retain control Retain management control of your switches and routers to perform configuration changes and daily management tasks if you wish.

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Proactive Secure1 is a Managed Data Networks (MDN) service tier that adds a high level of security to the management of your routers and LAN switches.

Overview

Organisations with confidential transactions such as Government agencies and financial institutions need extra assurance that networks and data will not be compromised. Proactive Secure lets you benefit from high availability and performance on your data network while helping to ensure vital corporate information remains safe.

The Proactive Secure service is delivered by Defence Signals Directorate (DSD) cleared staff while the management systems are housed in ASIO T4 compliant facilities. Site-to-site and management traffic is encrypted and leverages the ISO 27001 Security Standard certification over our IPWAN and IPMAN.

This service also provides mission-critical, comprehensive proactive management including proactive monitoring and alarming, response, diagnosis, repair and reporting.

For more information:

Proactive Secure Brochure (PDF, 208kB)

Benefits

Help enhance security

We provide security that currently complies with the Defence Signals Directorate ‘Protected’ level of certification.  Rigorous security measures across people, processes and technology are employed to help prevent security breaches and any negative consequences.

Increase visibility of operations

Help gain improved visibility from the core network to devices, and better insight into network performance with enhanced, integrated reporting and alarming.

Help improve business performance

We can deliver a fast response and restoration of faults in accordance with agreed service levels.

Help minimise risk

We offer expert resources, 24/7 monitoring and robust networks. We can recommend and implement network configuration and dimensioning that will help your organisation develop low-risk strategies to support current activities or future growth.

More flexibility

Easily customise services and scale them up or down as your business changes, with minimal risk and delays.

Better financial outcomes

Better manage CAPEX and the cost of managing multiple vendors with a consistent operating cost, while optimising management of the equipment lifecycle.

Focus on core business

High-quality support via a single point of contact helps you focus on activities that deliver a greater return to your business.

Experience the Telstra Difference

  • Scale: Only we offer the scalability and reach of the Telstra Next IP® and Next G® network, Australia’s largest fully integrated national IP network.
  • Visibility: End-to-end visibility of the network to monitor network performance 24/7 to help ensure optimal day-to-day operations.
  • Experience and capability: Access to deep network and solution expertise, extensive industry accreditations and employ work to best practice methodologies.
  • Advanced technologies: Best-of-breed tools and systems for service assurance, monitoring and reporting.
  • Commitment: We make significant ongoing investments in our networks and solutions and have a clear roadmap for improvement.
  • Expertise: A fully integrated, end-to-end solution from one point of contact

Features

Proactive Secure offers exceptionally strong security features with comprehensive proactive management:

  • Relevant staff are cleared to Defence Signals Directorate  ‘Protected’ level
  • Management systems use highly secure ASIO T4 certified facilities
  • Management links use a DSD certified gateway
  • Site-to-site and management traffic is encrypted using secure protocols:
    • Secure Shell (SSH): A network protocol for secure data exchange between networked devices
    • SNMPv3: An encrypted network management protocol
    • Secure Copy Protocol (SCP): Used to take an offsite a securely backup copy of a managed device configuration
  • ISO 27001 security certification over Telstra’s IPWAN and IPMAN
  • Devices are monitored 24/7 by the Telstra Security Operations Centre
  • Proactive incident monitoring and notification including 24/7 service coverage, 365 days a year by our Managed Network Operations Centre
  • Service assurance, equipment and transmission restoration included
  • A single Help Desk to report issues
  • Full design and commissioning services with professional on-site installation
  • Monthly activity reporting and Online performance reporting is included as standard with option of Monthly Written Analysis Reporting

Things you need to know

1. Proactive Secure is an optional service available to Telstra Managed Data Networks (MDN) customers.

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Our Managed Data Networks (MDN) Reporting Services offer greater visibility into your network and applications to help optimise your business performance. Improved transparency of operations is more vital than ever as the number of applications competing for network bandwidth increases. This is particularly so for your time-sensitive business critical applications.

Overview

We offer a versatile suite of online and written reports, with perspectives ranging from comprehensive overviews to in-depth detail. They leverage our considerable investment in advanced monitoring tools and systems, as well as our expertise in network management. We also provide unique end-to-end visibility of the network between customer end-points.

With the insights delivered by our reports, you can ensure that your current network resources are being used effectively, enabling you to plan for future capacity more accurately. You may also identify and resolve issues before they cause problems, including the impact of new applications. This will minimise revenue loss and boost productivity across your business.

MDN Reporting Services is an optional service available to Telstra Managed Data Networks (MDN) customers.

Reporting Services Brochure (PDF, 220kB)

Benefits

Improve application and Wide Area Network (WAN) performance to increase business productivity through:

Greater insight

Allocate and prioritise resources and provide accurate capacity planning through extra visibility of networks and applications.

Respond faster to issues

View network incidents in near real-time and obtain more precise and timely information so you can resolve issues faster.

Proactive network management

We can flag potential issues and recommend appropriate courses of action, often before the business is impacted.

Reduce the risk of deploying new applications

Understand the impact of new applications before a broader rollout.

Flexibility

A choice of standard or optional reports to suit your needs.

Experience the Telstra difference

Only Telstra offers the scalability and reach of the Telstra Next IP® network and Next G® network, Australia’s largest fully integrated national IP platform. Only Telstra offers end-to-end visibility of the network to monitor network performance 24/7. We have the expertise, industry accreditations and best practice methodologies. We offer exceptional tools and systems for service assurance, monitoring and reporting. We make significant ongoing investments in our networks and solutions and have a clear roadmap for improvement. And we offer a fully integrated, end-to-end solution from one point of contact.

Features

Telstra offers a choice of reporting options.

MDN Activity Report

Reports on monthly activity on your network:

  • Trouble reports closed for the month
  • System closed alarm events
  • Planned outages for the month
  • Adds, moves and changes for the month

MDN Online Reporting

Reports on the performance of routers and switches including At-a-Glance Reporting, Trend Reporting and Top-N Reporting.

MDN Written Analysis Reporting

An analysis report prepared by Telstra to highlight and resolve potential network performance issues by recommending appropriate courses of action.

OnLine Alarm View (OLAV)

OLAV allows you to view active alarms and network incidents in near real-time to assist in incident and problem management.

Response Path Reporting (NetHealth)

Measures synthetic, end-to-end network performance between two designated devices to assist capacity planning, incident and problem management.

Application Visibility and Usage (AVU) Reporting

Netflow and Network Based Application Recognition (NBAR) data is collected from Cisco devices to show application volumes and usage.

Enhanced Network Performance Reporting (InfoVista)

Measures synthetic, end-to-end network performance between two designated devices to assist capacity planning, incident and problem management.

WAN Optimisation Reports

Provides online real time and historical performance reporting on the effectiveness of the WAN Optimisation service, including Executive Summary Reports and Application Acceleration Summary Reports.

WLAN Reporting Service

An overview of the Wireless LAN (WLAN) environment that enables you to review the usage and stability of your WLAN network. It provides rogue access point detection, ad hoc network detection and client association failure.

Network and Application Baselining Service

An audit of your IP-VPN network performance that specifically captures network traffic between the host site and remotes sites. Provides a written report that shows the volume and types of traffic between the sites and an assessment of the network performance and enables you to appraise your network health.

The type of reporting service available depends on the MDN solution and selected service tier.

Things you need to know

Cisco® is a registered trade mark of Cisco Systems Inc. and/or its affiliates in the US and certain other countries

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WAN Optimisation1 is an effective and cost-efficient way to enhance business productivity by improving the visibility and performance of your network and applications.

Overview

Application performance is more vital than ever. The growth of bandwidth-intensive applications that share the network such as email, real-time voice and video communications is making performance harder to maintain. These problems are magnified if the Wide Area Network (WAN) has high volumes of back-up data, or if you have a distributed enterprise.

WAN Optimisation enables you to optimise data exchange between specified points across your WAN, so you can tune the network for better application performance, including prioritisation of applications. It also allows you to detect network performance issues. This can help you avoid costly bandwidth upgrades – which often do not solve the problem – as well as the expense of maintaining infrastructure in branch offices. At the same time, it can reduce the load on IT staff so they can focus on more strategic activities.

WAN Optimisation data sheet

Benefits

Help improve application performance and productivity

WAN Optimisation can help overcome network latency and accelerate application response to support more traffic and boost application performance. In turn, this can improve user productivity and experience.

Help enhance capacity planning

Improved visibility enables you to prioritise business-critical traffic, analyse trends for capacity planning and identify faults and performance metrics.

Help reduce costs of upgrading network capacity

Eliminate redundant traffic and free bandwidth for critical applications, avoiding costly network upgrades that may not solve application performance problems.

Improve data security

Virtualise and consolidate branch office and Data centre IT infrastructure for secure data storage.

Focus on core business

With high-quality support from us, including retuning your solution for ongoing improvement, your IT staff can focus on more strategic activities.

Rapid return on investment

The ability to maximise application performance, while reducing administration and infrastructure cost, can in many cases deliver a return on investment in 12 months or less.

Business advantages from Telstra

  • Scale:You’ll be able to do more in more places with the scalability and reach of our Next IP® and Next G® networks. They’ll connect your business to the world on Australia’s largest fully integrated national IP platform, with connections to more than 240 overseas cities via our global IP-VPN.
  • Visibility: You’ll have complete end-to-end visibility of your network, so you can monitor its performance 24/7 to optimise your day-to-day operations.
  • Experience and capability: You can count on us to support you with deep network and solution expertise, extensive industry accreditations and best practice methodologies.
  • Advanced technologies: You can enjoy the extra confidence of working with our best-of-breed tools and systems – giving you the assurance of superior reliability, monitoring and reporting.
  • Commitment: Our significant ongoing investments in networks and solutions, plus a clear roadmap for constant improvement, mean you’ll be able to access leading network solutions now and into the future.
  • A single source of expertise: With our fully integrated, end-to-end solutions and services, you can enjoy the convenience and simplicity of a single point of contact for all your business telecommunications.

Features

We will deploy either physical or virtual Cisco® or Riverbed based WAN Optimisation devices. The devices use a combination of techniques and technologies including data compression, intelligent caching, TCP flow optimisation, application protocol optimisation and application prioritisation to help improve performance.  A dedicated or shared management reporting platform linked to the WAN Optimisation devices will collect data for management and reporting purposes.

Depending on the options you choose, our Managed WAN Optimisation service provides:

  • CPE Procurement: Purchase or rental of hardware.
  • Installation: Physical installation of the equipment at sites.
  • Commissioning: Design, device configuration and activation of assurance and reporting systems.
  • Proactive Management: Assurance, configuration and change management.
  • Maintenance: Restoration of services in the advent of hardware/software failure.
  • Reporting: Monthly activity report and additional online reporting with a dedicated or virtual Riverbed Central Management Console or Cisco Central Manager. Our Riverbed solution provides the option of a shared virtual Customer Management Console with access to monthly reports generated by Telstra. Written Reporting providing assessment and recommendations are also available for an extra charge on a monthly or ad hoc basis.
  • Mobile WAN Optimisation: With the Riverbed Steelhead Mobile Controller, you can accelerate the application performance of staff using laptops and desktop PCs.
  • Virtual Platform options: Reduce complexity and cost with virtual Cisco or Riverbed solutions to consolidate your branch office IT infrastructure.

WAN Optimisation utilises a set of technologies and techniques that work in unison to deliver application performance benefits through these core features:

Data Compression

Using advanced compression algorithms (some are L-Z, Huffman), the service can reduce volumes of data traversing the WAN to free valuable bandwidth for other applications.

Visibility and Prioritisation

Time sensitive applications can be given higher priority to network resources to help ensure they meet end user expectations.

Intelligent Caching

The WAN Optimisation devices at each end have the capability to store large blocks of data patterns and files so that complete transmission of entire data strings and files is not necessary. This reduces data across the WAN and delivers improved response times to end users.

TCP Flow Optimisation

Overcomes the inefficiencies of TCP variable packet sizing by forcing the maximum packet size to be transmitted across the WAN at all times, resulting in more data transmitted in a shorter time.

Application Protocol Optimisation

Certain applications can be extremely ‘chatty’ across a WAN which can mean that a single file transfer may have multiple handshakes before it is fully transmitted. WAN Optimisation technology reduces multiple handshakes so data transfer can be faster.

Online Reporting Portal

The WAN Optimisation service will provide near real-time application and network visibility and performance through a portal that will typically display:

  • Applications traffic mix
  • Application acceleration percentage for CIFS, exchange, HTTP
  • Bytes dropped out (number)
  • Compression (percentage)
  • Compression throughput (Kbps)
  • Packets dropped out (number)
  • TCP acceleration (percentage)
  • TCP acceleration throughput in (Kbps)
  • WAN throughput in (Kbps)
  • WAN throughput out (Kbps)

Things you need to know

  1. WAN Optimisation is an optional service available to Telstra Managed Data Networks (MDN) customers. Managed Router is a prerequisite for this service.

Cisco is a registered trade mark of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

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Our Wireless WAN (WWAN) is a simple, cost-efficient way to communicate, collaborate and access your business applications across your wide area network where fixed line networks are not available. It is perfect for enterprises that want to quickly deploy connectivity to small stores, mobile vendors and temporary sites or sites that need to increase communications on a seasonal basis.

Wireless WAN is also an effective backup solution, with automatic failover and failback that initiates in seconds when the primary WAN link is unavailable. It enables you to enhance business continuity by allowing business operations and customer service to be maintained even during unplanned WAN outages.

Overview

Wireless WAN offers accredited wireless CPE from Cisco® and Juniper, and is underpinned by the Telstra Next G® network, Australia’s largest mobile broadband network. The Next G® network has the largest 3G coverage in Australia, and provides better in-building coverage than any other 3G network in Australia.  In addition, it integrates seamlessly with the fixed-line Telstra Next IP® network for effortless connectivity between business sites. Wireless WAN also offers options to manage the solution yourself, or have us manage it on either a reactive or proactive basis.

Wireless WAN Brochure (PDF, 581kB)

Benefits

Help improve productivity and responsiveness

With Wireless WAN, you can quickly set up temporary sites so your staff can connect to people and information while working remotely from the business. They could resolve issues on the spot, respond faster to requests, and input information directly to save time. This flexibility is ideal for the transport, construction and mining industries.

Rapid deployment

You can quickly set up temporary sites in times of emergency or increase communications for sites with seasonal surges in business. A process that is even simpler if you use a portable packaged solution.

Help enhance business continuity

The automatic failover and failback service allows critical operations to keep running during unplanned outages. It integrates with your fixed-line network so it works even with highly distributed networks. The speed and reliability of Wireless WAN has allowed many small businesses such as retail and convenience stores or kiosks to use it as their primary communications link. What’s more, Wireless WAN can easily scale to match business growth.

Help improve financial outcomes

Wireless WAN can be more cost-effective and deliver better performance than other access methods when fixed-line connectivity is limited. For even greater economy, we offer flexible Next G network data carriage pricing including pay-as-you-use options that can be tailored to a site’s transmission requirements.

For added assurance, we also offer Managed WAN backup data plans which, when the backup is activated, provide unlimited data usage. You can also have any of our mobile data plans attached to your Wireless WAN service. Plus, if you decide to have us manage your WAN environment, including Wireless WAN1, you could reduce the cost of resources required to manage your network.

Help minimise business risk

Our Managed Data Networks (MDN) solution lets you choose the management option1 for your Wireless WAN that suits your risk profile for each site and connection to support business continuity. Plus you can engage us for recommendation and implementation of network configuration and dimensioning2. By adopting our MDN solutions, you also have the assurance that you can employ the latest, most advanced functionality with minimal risk to your business.

Experience the Telstra Difference

  • Scale: Only we offer the scalability and reach of the Telstra Next IP® network and Next G® network, Australia’s largest fully integrated national IP platform, connecting to more than 240 world locations via our global IP-VPN.
  • Visibility: Only we offer end-to-end visibility of the network to monitor network performance 24/7 to help ensure optimal day-to-day operations.
  • High security: We have the only Australian core network solutions with ISO 27001 security certification.
  • A platform for growth: We provide low-risk access to new and emerging capabilities like Unified Communications, security and cloud-based computing.
  • Experience and capability: We offer access to deep network and solution expertise, extensive industry accreditations, advanced technologies from leading vendors and work to best practice methodologies.
  • Commitment: We make significant ongoing investments in our networks and solutions and have a clear roadmap for improvement.
  • A single source of expertise: We offer wide experience, innovative services, advanced technologies and world-class infrastructure in complete and integrated solutions from one point of contact.

Things you need to know

  1. Our management of Wireless WAN must be taken in conjunction with Managed Router and is not available separately.
  2. Additional fee will apply.

Features

Wireless WAN provides the features you need to support business operations:

  • 3G connection – either as a primary or backup access
  • Design and installation services
  • Managed Data Networks management when adopted in conjunction with a Managed Router solution  – The Proactive Management option includes ability for alarming and polling of primary and backup services while primary access is active.  – On-demand testing for 3G backup service for failover and failback (depending on management option purchased).\
  • Accredited Wireless Gateway equipment and IP Wireless ports
  • Seamless integration between fixed-line and wireless networks
  • Improved availability through a diverse backup path for mission-critical applications
  • Ability to integrate with Telstra Connect IP for use as a backup connectivity solution
  • Integration with Telstra Managed Data Networks Bundles (MDN Bundles) as a primary and back up service.

Flexible management tiers

Choose from either a proactive or reactive management tier, each with inbuilt flexibility that lets you customise the management level according to the individual site. You can also mix and match tiers according to site need.

Reactive Management: The Reactive Management service tier is a cost-effective solution for smaller, non-critical sites. With this tier, router management is performed solely on a reactive basis. You must contact the Service Desk when you detect a fault, as we don’t proactively poll the equipment. For an additional fee, you can choose to have commissioning and maintenance on either a repair or replacement basis.

Proactive Management: The Proactive Management service tier will suit you if you don’t have in-house management expertise or have sites where business continuity is essential. This tier provides comprehensive management including proactive monitoring and alarming of equipment and the supporting Telstra network, response, diagnosis and repair. Configuration file assurance is provided by daily back-ups.

Reporting options

We offer a range of additional, flexible reporting options either for selected sites or for the complete managed data network infrastructure. These reporting options may incur an additional fee:

Online Reporting: Online Reporting allows you to view reports and statistics to determine network performance. You can see data in near real time such as traffic utilisation, device metrics (CPU utilisation, memory usage, etc.) interface utilisation, top-end reports, trend reporting and more.

Written Analysis Reporting: Written Analysis Reporting provides a comprehensive analysis of the health of your WAN. You can choose which network services are included and have either monthly or quarterly reports.

Things you need to know

Cisco is a registered trade mark of Cisco Systems, inc. and/or its affiliates in the. U.S. and certain other countries.