DMG Communications Training

When it comes to your new phone system, the specialist team at DMG Communications recognise that training is as important as the solution itself. after all, what good is a new system if you don’t know how to operate it?

Our professional trainers will tailor a training package to match your needs. Some of the training aspects covered will include:

  • Making a call, putting callers on hold and transferring calls
  • Setting up of your voicemail, using and retrieving your voicemail (if installed)
  • Using the phone handset features
  • Making basic system programming changes
  • Adding and modifying speed dials
  • Further tailored training is also conducted to meet your system set up

Refresher Training Packages

Quite often staff forget how to use certain features of the phone system, or new staff come on board who need training. If you don’t have time to train them on your new phone system, or need a reminder yourself, why not call us to book a refresher training session? The benefit of refresher training is that you are able to learn about the features that will save your staff time and your business money, which in turn improves business productivity.

Systems we can provide training on include

  • Avaya IP office
  • LG-Ericsson iPECS
  • Shoretel (coming soon)
  • LifeSize (coming soon)
  • CCS (ELG Contact Centre software)

What are the benefits for your business?

Dedicated professional trainers will come to your office at a time that suits your business. The trainers are experts on your phone system and its applications, therefore you will receive dedicated training on not only the functionality of the phone system & applications, but also on the features so you can utilize your phone system to its best ability.

We recommend using professional training as you will have a relaxed session where you can set the pace, and the features you will learn will be customized to your business needs.

What is the training composed on?

Training sessions include Administration/Supervisor training as well as group user training, if you have applications then the trainer will also include an application training session (or multiple sessions) depending on the amount of users.

We will structure the training session tailored to the needs of your business. The trainer that is looking after your project will contact you with an outline of the training schedule which you can alter if required. Then you will set a time with the trainer that suits. On completion of the training you will be provided with a signoff form which outlines what the training session included.

What are the future benefits of training?

You and your team will be empowered with the confidence on how to use the phone system you have invested in, therefore making your business day more efficient. Having professional training will also assist in minimizing internal questions after your project is complete, this way saving your company time and money. You can utilize professional training sessions in the future to refresh your knowledge, train new employees or temporary employees.