CyTrack CyCC—Make it easy for your customers, communicate however they want, anywhere, anyhow

The Possibilities are endless……

 

  • Professionally manage customers calling you

  • Ensure Calls are always directed to the best person for the job

  • Give your customers options and service them best

  • Ensure your staff have the right information for the right type of call

  • Deliver Performance & Measure Results call

The CyTrack Multi-Media CyCC Contact Centre solution is the intelligent management of disparate communication mediums into one cus- tomer interactive management team centric system.

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Multi-Media Communication

Let customers communicate how they want, CyCC will manage emails, faxes, SMS, web call back, call-back in queue, Web chat and more

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Workflow Engine

Set the rules and best practices and let CyCC do the rest. Skills based routing, powerful overflow rules, automated options for callers

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Business Process Automation

Powerful  rules  and  workflows  together with the CyTrack Software Integration & API Kits enable tight integration to your business processes and technologies

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Call-Flow Designer

Designs the call flows for your business, ensuring your new solution is configured and deployed rapidly in the most accurate and efficient manner

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Software Integration Kits

Ask us for more details on our Software Integration Kits & API’s, you can embed our controls into your own app and talk directly to our reporting engine and dashboards

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Customer Self Service

Customers love choices and helping themselves. Customer Facing Self Service Automation (CFSSA) reduces bottom line costs and delivers new and unique services

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CyDesk

Our desktop Unified Communications application for your team, which enables click to dial, screen pops, integration to your CRM or database, presence and communications management

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Business Intelligence Reporting

Smart Dashboards, Web browser Reporting, automated emailing of reports. Powerful filters and over 150 reports covering traffic analysis, grade of service, agents performance and more

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Outbound & Tele-Marketing

Whether you have part-time or full-time need for an Outbound Call environment, CyCall offers Preview, Progressive & Pre-Emptive modes to suite your requirements and budget

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Social Media Integration

Twitter and Facebook are increasingly becoming part of the commercial landscape and businesses need ways to manage staff and meet their services quality levels add CySocial to manage your customers Social Media dialogue with you

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IVR Automated Response

Offer your customers automated services online via telephone 24 hours a day, without operator involvement taking care of transactions and services that do not require personal interaction

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Voice Recording

For many businesses recording telephone calls is a necessity – Record All, On Demand or Random, integrated with CyDesk. CyRecord can also store the recordings in your CRM

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CySMS

Our SMS Gateway module which enables SMS to your CyTrack solution . Whether you utilise it for customer service, Telemarketing, system alerts, or SMS to and from your desktop

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Web Chat

Provide your customers with instant outstanding service by enabling web chat in your business. Link your web site to your sales and service teams for efficient communications

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Customer Service Survey Tool

The CyTrack customer service tool to pursue the Net Promoter Score (NPS) methodologies and translate your customer experience into profitable growth

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