CyTrack CyCC—Make it easy for your customers, communicate however they want, anywhere, anyhow
The Possibilities are endless……
-
Professionally manage customers calling you
-
Ensure Calls are always directed to the best person for the job
-
Give your customers options and service them best
-
Ensure your staff have the right information for the right type of call
-
Deliver Performance & Measure Results call
The CyTrack Multi-Media CyCC Contact Centre solution is the intelligent management of disparate communication mediums into one cus- tomer interactive management team centric system.
Multi-Media Communication
Let customers communicate how they want, CyCC will manage emails, faxes, SMS, web call back, call-back in queue, Web chat and more
Workflow Engine
Set the rules and best practices and let CyCC do the rest. Skills based routing, powerful overflow rules, automated options for callers
Business Process Automation
Powerful rules and workflows together with the CyTrack Software Integration & API Kits enable tight integration to your business processes and technologies
Call-Flow Designer
Designs the call flows for your business, ensuring your new solution is configured and deployed rapidly in the most accurate and efficient manner
Software Integration Kits
Ask us for more details on our Software Integration Kits & API’s, you can embed our controls into your own app and talk directly to our reporting engine and dashboards
Customer Self Service
Customers love choices and helping themselves. Customer Facing Self Service Automation (CFSSA) reduces bottom line costs and delivers new and unique services
CyDesk
Our desktop Unified Communications application for your team, which enables click to dial, screen pops, integration to your CRM or database, presence and communications management
Business Intelligence Reporting
Smart Dashboards, Web browser Reporting, automated emailing of reports. Powerful filters and over 150 reports covering traffic analysis, grade of service, agents performance and more
Outbound & Tele-Marketing
Whether you have part-time or full-time need for an Outbound Call environment, CyCall offers Preview, Progressive & Pre-Emptive modes to suite your requirements and budget
Social Media Integration
Twitter and Facebook are increasingly becoming part of the commercial landscape and businesses need ways to manage staff and meet their services quality levels add CySocial to manage your customers Social Media dialogue with you
IVR Automated Response
Offer your customers automated services online via telephone 24 hours a day, without operator involvement taking care of transactions and services that do not require personal interaction
Voice Recording
For many businesses recording telephone calls is a necessity – Record All, On Demand or Random, integrated with CyDesk. CyRecord can also store the recordings in your CRM
CySMS
Our SMS Gateway module which enables SMS to your CyTrack solution . Whether you utilise it for customer service, Telemarketing, system alerts, or SMS to and from your desktop
Web Chat
Provide your customers with instant outstanding service by enabling web chat in your business. Link your web site to your sales and service teams for efficient communications
Customer Service Survey Tool
The CyTrack customer service tool to pursue the Net Promoter Score (NPS) methodologies and translate your customer experience into profitable growth
