Avaya IP Office

 

 

Avaya IP Office 500

Enabling growing businesses to harness the power of unified communications

The award-winning IP Office 500 is designed to meet the requirements of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises.

This powerhouse system is designed to grow with your business at your own pace and budget, with the ability to support up to 384 users. Start with what you need and expand easily and cost effectively.  IP Office can connect up to 32 separate site locations, allowing them to communicate as one, reducing upfront investment and driving long-term productivity.

IP Office 500 Control Unit

(Shown with Two Expansion Units)

Features and Benefits

The Avaya IP Office 500 includes the following features and benefits:

• Designed for Maximum Up time
  • Continues to communicate even in the event of hardware failure or a power outage
  • Operates without moving parts, making the system resistant to failure and overheating
  • Less vulnerable to intrusions or hacking due to its proprietary operating system
• Scalability
  • Start with only what your business needs
  • Add storage, phone lines, and new capabilities as your business grows and requires them
  • Can be used as an Expansion System within a Server Edition deployment, allowing for up to 1,000 users at a single site location

•  Flexibility
  • Selection of phone types to meet multiple needs and budgets
  • Support for IP, Analog, and Digital phones, all on the same system at the same time
  • Mix and match any combination of phone types to meet different users’ needs

Avaya IP Office Management Tools

Avaya IP Office 500 includes built-in management utilities for system administration, capturing call reports, monitoring system resource utilization, and managing data.

Features and Benefits Summary

The Avaya IP Office management tools include the following features and benefits:

•         Manage the system from any location at any time from any PC connected via a web browser (only available on IP Office Basic Edition)

—   Easy-to-use interface

—   Quickly and easily make modifications as needed

—   Review changes offline

—   A backup copy of the IP Office configuration is always available for disaster recovery

•         Proactively monitor activities on the system

—   View details on incoming and outgoing calls; such as length of call, caller ID, and routing info

—   View most recent changes made to the system and who made them

•         Receive system performance notifications

—   Set alarms to be alerted when performance is not at a designated level

—   Real-time diagnostics allow speedy resolution of potential issues

—   Be notified when system resources are reaching capacity

•         Secure Access

—   Access to each IP Office location is protected by passwords and definable user rights

—   Security settings operate according to the individual administrator’s level of expertise

 

Avaya IP Office Essential Edition

Fundamental Business Communications

Avaya IP Office Essential Edition provides small businesses the communications tools needed to operate effectively and efficiently. These include the essentials needed to enhance communications with customers and to streamline operations, such as one number access, caller ID, dial-by-name, automated attendants, conferencing, and voicemail.

Features and Benefits

The Avaya IP Office Essential Edition includes the following features and benefits:

•         One Number Access

—   Provide a single office phone number to customers

—   Configure calls to ring simultaneously to any other phone (mobile, remote office, home), eliminating missed calls while keeping the secondary phone number hidden

•         Collaboration via Integrated Conferencing Capabilities

—   128-party conferencing capacity

—   Up to 64 parties on a single conference call

—   Increase communication with staff, vendors, suppliers, and customers while cutting costs

•         Advanced Call Routing and Auto Attendants

—   Route calls to the appropriate person or group based on caller ID

—   Provide options to callers in queue via 40 easily customizable automated attendants

—   Customize caller greetings so key clients receive a personalized message

•          Embedded Voicemail

—   No additional hardware required

—   Retrieve voicemail messages from any telephone or via the email inbox

—   Save, delete, forward, repeat, rewind, fast forward, and skip messages

•         Additional Basic Call Features

—   Automatic Call-back

—   Caller ID

—   Hold Call Waiting

—   Message Waiting Indication

—   Multilingual Automation Capabilities

—   Music-on-Hold

—   Park and Page

—   Toggle Calls

—   Transfer

Avaya IP Office Advanced Edition

Superior Customer Service and Intelligence

Avaya IP Office Advanced Edition vastly improves customer service via enhanced phone interactions with customers, clients, suppliers, and vendors. Valuable data from customer calls helps improve the interaction experience to deliver greater revenue and create loyal customers. This information is provided through the intuitive easy-to-use interfaces and tools of the Customer Service Agent and Supervisor applications. The result extends hours of operation, balances employee workload, and measures worker productivity.

Equally importantly, Avaya IP Office Advanced Edition empowers your customers to do business with you as they prefer, with 24/7 access to information and services using customized automated self-help capabilities. This frees your employees to dedicate time to customers requiring additional help. Both forms of interaction result in increased customer satisfaction.

Features and Benefits Summary

IP Office Advanced Edition enhances all the benefits of IP Office Preferred Edition and adds these exceptional features:

•         Integrated Voice Response Services

—   Provide customers with 24/7 access to check the status of orders and request information

—   Give holding callers the options to wait, leave a voice message, or transfer to another group

—   Inform callers on hold of their estimated wait time and position in queue

—   Customize up to four music-on-hold announcements to advertise special promotions

•         Call Quality Assurance

—   Listen in functionality allows supervisors to monitor an agent’s phone calls

—   Agent coaching can be provided during the call without the customer hearing the advice

•         Caller Location Identification Map

—   View the locations of all callers, based on pins on the map

—   View the location of an individual caller, based on phone number

—   Use location information to create targeted marketing campaigns based on caller concentration

—   Identify specific geographic problem areas

•         Desktop Call Control for Customer Service Agents

—   Increase productivity by allowing agents to log in and out of groups, enter reason codes, and perform other duties from their personal computers

—   Customize views to show agents a wide range of information to help them budget time based on workload, call queues, and other agent availability

•         Call Recording

—   Understand problem areas so they can be addressed to improve customer service

—   Quickly search for desired call by date, time, parties, length, or target extension number

•         Comprehensive Reporting

—   Drag-and-drop to create custom reports from scratch or use the built-in templates

—   Schedule reports to run automatically daily, weekly, and monthly

—   Print or email reports in PDF, Microsoft Word, Microsoft Excel, Rich Text, or Crystal formats

•         Automated Customer Surveys

—   Gather insight about customer experiences via audio or touchtone without tying up staff

—   Retrieve responses as easily as checking a voice mail message

•         Real-time Customer Service Management

—   Track and measure agent productivity with 30 real-time statistics and alarms

—   See when, how many times, and for how long an agent is taking breaks, along with other shift details

—   Activate alarms and warnings when defined levels are reached, and clear them when conditions return to desired levels

—   Modify alarm threshold levels to respond to current conditions

—   Drag-and-drop desired statistics to the view panel to speed up information gathering and decision making

—   Send messages and statistics to a common group wallboard  

Sample Wallboard Statistics

 Avaya IP Office Preferred Edition

For Optimal Responsiveness and Professionalism

Avaya IP Office Preferred Edition enables your business to use communications to establish a competitive edge. For investment protection, the system is expandable as your business grows, easily adapting to changing business needs. Employees can handle dozens of calls simultaneously from a personal computer, preventing customers from waiting on indefinite hold. It is the right choice for any business that wants to use communications to operate more efficiently and effectively.

Features and Benefits Summary

The Avaya IP Office Preferred Edition includes the following features and benefits:

•         Collaboration via Integrated Conferencing Capabilities

—   128-party conference capacity

—   64 parties on a single conference call

—   Unique PIN codes for additional security

—   Add an optional high definition video to conference with colleagues

•         Extended Personal Greetings

—   Each user can have multiple personalized greetings, customized based on availability

•         Sophisticated Voicemail

—   40-port capacity handles up to 40 simultaneous calls to voicemail

—   Callers on hold can choose to wait, leave a voice mail message, or transfer to another group

—   A single voicemail can be broadcast to all employees, a specific department, or a single team

—   Users can send notifications and forward and copy voice message to an email inbox

•         Customized Automated Attendants

—   Improved customer experience via an unlimited number of automated attendants programmed with multiple menu levels

—   Automated attendants can be customized to play under certain conditions and to certain customers, based on caller ID

—   Set different messages and call routing options based on time of day and day of week criteria

—   Pre-record announcements, emergency instructions, holiday greetings, and promotions

—   Multiple language support allows customers to communicate in their native languages

—   Callers can use the dial-by-name feature to reach a particular individual

—   Provide callers with valuable information such as wait time, position in queue, and promotions

•         Call Monitoring and Recording

—   Define a frequency or percentage of calls to be recorded, or record calls with the push of a button

—   Recordings are delivered to a voicemail box or to an email inbox for later playback

—   Valuable for identifying areas for improving customer interactions

Avaya IP Office Server Edition

Seamless Growth, Simple Management, and Reduced Total Cost of Ownership for Midsize Businesses

IP Office Server Edition is the ideal solution for midsize businesses, delivering intelligent unified communications, scalable growth, and seamless management. It enables businesses to quickly and easily add users to an existing office or connect a remote office. Server Edition delivers true centralized management and licensing for all users across all locations in one intuitive graphical user interface.

Features and Benefits Summary

The Avaya IP Office Server Edition includes the following features and benefits:

•         Expanded scale/capacity

—   Scale up to 1,000 users at a single site location (up from 384 with Preferred Edition)

—   Scale up to 100 voice messaging ports (up from 40 with Preferred Edition)

—   Scale up to 250 one-X® Portal users on the primary server, or up to 500 users with an optional expansion server

•         Centralized Management

—   Using one intuitive interface, the administrator can view all users on a single site or across up to 32 locations

—   Viewing system status allows the administrator to know of any potential issues that could affect system performance, including over-utilized trunk lines, voice ports, and bandwidth utilization

•         Centralized Licensing

—   Cost effectively purchase discounted license packs

—   Easily assign user solutions to employees anywhere within the network

•         Built-in Resiliency

—   In the event of a system outage within a multi-site network where Server Edition is deployed across remote locations, all IP Phones at the location of the outage will re-register to an alternate location

•         Flexibility

—   Analog, digital, and IP sets are all supported, giving you the freedom to choose what works best for your business – operationally and financially

Avaya IP Office Receptionist Solution

Efficient and Professional Call Handling

At the real or virtual front door to your business, receptionists continually greet and interact with customers and associates. It’s easy to see how important it is to have a phone application that allows efficient and professional call handling. The IP Office Receptionist solution enables receptionists to provide callers with a satisfying initial experience.

This powerful computer application enables a single operator to manage calls for multiple locations to not only provide prompt and professional handling of calls, but also to provide consistent service while controlling costs. This solution improves service by simplifying call handling actions through an intuitive interface. Just click and drag to transfer calls, put calls on hold, or conference in a colleague.

 

Avaya IP Office SoftConsole View

Features and Benefits Summary

The Avaya IP Office Receptionist Solution includes the following features and benefits:

• ·         Professional Call Answering

—   Customized scripts can be displayed, based upon caller ID or called number, for personalized service and for training receptionists

• ·         Manage Calls for Multiple Sites

—   One receptionist can handle calls for multiple offices by answering and transferring calls throughout the network

—   An internal directory is automatically synchronized between all IP Office systems

• ·         Shared Operator

—   Incoming calls can be identified by business so the receptionist will answer with the appropriate company name

—   Reduces overhead costs and increases operational efficiencies

• ·         Powerful Capabilities Via Simple Mouse Clicks

—   Calls can be controlled at the click of a mouse using the Receptionist SoftConsole interface

—   Availability is displayed so calls are not routed to unavailable employees

Avaya IP Office Multi-Site Option

Cost-effective communications across remote sites

Whether your business already has multiple locations, or you’re planning to expand locally or globally in the future, the IP Office Multi-Site Option has what you need to keep communications running seamlessly. IP Office can allow up to 32 sites to communicate as one, accommodating up to 1,000 users. Reduce costs by sharing resources among multiple sites – use a single voice mail system, a single receptionist to answer calls, and a single system management interface.

If one location experiences a disruption, it automatically fails over to another location, reducing the risk of communication outage.

IP Office locations networked together enable employees to stay connected and collaborate, regardless of their locations. Beyond the basic desk-to-desk dialing capability, employees at one location can see availability and presence information via their phones or computer screens. They can also quickly and easily exchange information via chat to help speed decision-making.

Features and Benefits Summary

The Avaya IP Office Multi-Site Option includes the following features and benefits:

• ·         All Sites Appear as One

—   Distribute incoming calls across all sites for faster call handling and improved customer satisfaction

—   Have one receptionist handle multiple locations

—   Share one messaging system, directory, and dial plan across all locations

• ·         Built-in Resiliency

—   IP phones seamlessly failover to another site in the event of a disruption so voice communications are always available

—   Voice messages and configuration data are automatically backed up, making them always accessible in the event of a failure

• ·         Centralized Management

—   Administrators can easily manage the IP Office network from a centralized location, reducing costs and managing multiple sites quickly and easily

• ·         Instantly Personalize Any Desk Phone

—   Employees can log into their extensions from any IP Office phone on the network

—   Permissions and restrictions are the same on any IP Office phone as they are on the main office phones

—   Enhances productivity and accessibility of mobile staff

• ·         Keep calling costs down within your network

—   Reduce costs by utilizing the voice network at remote locations for toll bypass

—   Use your private network for more cost effective site-to-site communication

Avaya IP Office Power User Solution

Stay connected and productive from any location

The IP Office Power User application is the ultimate in communications accessibility for small businesses. It enables executives and managers to be as productive as possible in virtually any circumstance. Armed with a laptop and any phone, Power User software (in conjunction with IP Office Preferred Edition, Advanced Edition, and Server Edition) unifies communications to help employees work at the highest levels of efficiency, regardless of their location.

Features and Benefits Summary

Multiple features provide the following corresponding benefits:

• ·         Stay Connected While Mobile

—   Allows calls to ring simultaneously at both a desk phone and a mobile phone

—   Allows Avaya one-X® Mobile users to perform all the same call handling actions as from a desk phone via an iPhone or Android mobile device; including accessing the corporate directory, making and receiving calls and instant messages, hosting and attending audio conferences, seeing employee availability via presence, and using geo-tracking to determine the location of colleagues in the field

—   Utilizing Microsoft Exchange, email messages can be read over the phone using advanced text-to-speech technology; voice replies to email messages appear as a .WAV attachment in the recipient’s mailbox

—   Turns an iPad into a communication powerhouse with Avaya Flare® Communicator, which provides an intuitive interface on an iPad from which users can do such things as make and receive phone and conference calls, check voicemail, and view presence

• ·         See, Click, and Connect

—   Manage all calls by using any of the convenient and intuitive computer interfaces, retaining the same controls and capabilities as when in the office to always stay connected

—   Integrate desktop calling and communications capabilities with applications such as Microsoft® Outlook, Microsoft® Lync, and Salesforce.com®

 

IP Office Call Log

•         Control Calls From Any Phone

—   With just a laptop and Internet connection, any phone can become an office phone, with the full complement of features and capabilities delivered via an easy-to-use PC interface

•         One Number Access

—   Provide a single office phone number to customers

—   Configure calls to ring simultaneously to any other phone (mobile, remote office, home), eliminating missed calls while keeping the secondary phone number hidden

•         Host Individual Conference Calls

—    Enable cost-effective collaboration by utilizing the IP Office system’s built-in 128-party conference capacity

—   Host calls of up to 64-parties on a single call

—   Quickly set up scheduled or ad-hoc password protected conference calls

•         Unified Messaging

—   Access voicemail and email in a single inbox on the computer for fast, efficient access to information due to automatic notification

—   Messages can also be accessed via a Web browser, with synchronization keeping all mailboxes up-to-date

•         Video Calls

—   Make and receive personal video calls to other employees designated as Power Users or Teleworkers on the network

Avaya IP Office Mobile Worker Preferred Solution

One number access for employees on the road

For employees who work primarily away from a desk, Avaya IP Office Mobile Worker Preferred (available with IP Office Preferred Edition and Advanced Edition) keeps them readily accessible. Wherever they’re working—with clients, traveling between stores, down the hall, in the warehouse, or on the road —Mobile Worker Preferred turns any iPhone or Android mobile device into an office phone extension, with many of the same call handling features.

Employees no longer need to disclose their personal cell phone numbers due to being out of the office; instead, their office number is the only one they need to distribute. Calls ring simultaneously to the desk phone and to the mobile device, making it easy for customers, colleagues and vendors to reach employees wherever they are.

Features and Benefits Summary

Multiple features provide the following corresponding benefits:

•         Stay Connected While Mobile

—   The application allows calls to ring simultaneously at both a desk phone and any other designated phone (mobile, remote office, home).

—   Record calls when on the move and replay the conversations at a later time

—   Place business calls and return messages without compromising privacy by calling the IP Office system to place the call

—   Use key call handling features, including transfer, conference, forward, and hold, even on a mobile or home phone

—   Extend presence and instant messaging capabilities to the mobile device to see who’s available and instantly contact them through IM

•         Easy Access to All Messages

—   Utilize Microsoft Exchange to have email messages read over the phone using text-to-speech

—   Reply to Microsoft Exchange email messages with a voice response, provided as a .WAV attachment

—   Voicemail and email messages appear in a single inbox on a computer or smartphone for fast, efficient message retrieval

—   Use visual voicemail to prioritize messages based on importance

•         Hot Desking

—   Turns any IP Office phone into a temporary office phone where calls are routed, regardless of its location within the multi-site network

—   Identical calling permissions and restrictions are applied as in the office, including voicemail access

•         Roam Wirelessly

—   Add an optional Avaya wireless phone (purchased separately) to roam throughout the office, warehouse, or campus to always be reachable by customers and colleagues

Avaya IP Office – Office Worker Solution

Maximize productivity throughout the office

Associates who are always working in the office require a unique set of communications tools to be as productive as possible at all times. Available with IP Office Preferred Edition, Advanced Edition, and Server Edition, the web browser-based Office Worker solution for IP Office is a single intuitive PC interface that puts powerful communications tools at your employees’ fingertips. Office Worker helps employees work faster and smarter, which can translate into greater efficiency and better customer interactions.

Features and Benefits Summary

Multiple features provide the following corresponding benefits:

•         Control Calls from a PC or iPad

—   Access dozens of speed dial entries, transfer calls, and conference in colleagues, all with just a click or tap

—   Integrate desktop calling communications capabilities with applications such as Microsoft® Outlook, Microsoft® Lync,  and Salesforce.com® to handle calls from within the application on users’ PCs

•         Efficiently Manage All Messages

—   Use built-in unified messaging to prioritize and handle all messages, as voicemails, emails, and faxes appear together in the PC interface

•         Easily Manage Audio Conferences

—   Save significantly due to IP Office’s built-in conferencing bridge

—   Simplify the creation, access, and management of audio conferences so employees make better use of this productivity enhancing tool

•         View Presence Information for Contacts

—   Always know the status of co-workers and external contacts

•         Send Instant Messages

—   Send instant messages to associates or other contacts to improve response times and speed decision-making

Avaya IP Office Teleworker Solution

Fulltime Remote Worker Productivity

The IP Office Teleworker application provides powerful communications tools to enable home and remote workers to be just as accessible and responsive as employees who work in an office. Available with IP Office Preferred Edition and Advanced Edition, Teleworker allows small businesses to expand their labor pool by enabling people to work remotely yet retain the full array of office phone capabilities.

Using a high speed Internet connection at their home and VPN connection back to the office, remote workers remain an integral part of the company. They become a seamless extension of the main office, making it easy for customers and colleagues to reach them. Calls flow through the network, reducing costs and eliminating variable phone expenses.

Features and Benefits Summary

Multiple features provide the following corresponding benefits:

•         Point-and-Click Call Handling

—   The Avaya one-X® Portal for IP Office PC interface integrates seamlessly with any phone, including residential or mobile phones

—   Click-to-dial, transfer, hold, conference, forward, as well as access to hundreds of speed dials

—   Utilize the call history log to view missed calls, outgoing calls, and incoming calls received

—   Access system, corporate, and personal directories

—   Integrate desktop calling and communications capabilities with applications such as Microsoft® Outlook, Microsoft® Lync, and Salesforce.com®

 

Avaya one-X® Portal for IP Office

 

•         Presence

—   Remote workers and their office counterparts can see each other’s status for instantaneous communications

•         Conferencing

—   Control conference calls with features such as add, drop, record, mute, and unmute

•         Always Stay Connected

—   If VPN connectivity is lost or bandwidth compromised, employees won’t miss important calls as they simply leverage their computer interface and home or wireless phones to stay connected

—    In both cases, the personal telephone number is kept private

•         IP Office Video Softphone

—   Utilize the included personal video softphone application in order to participate in a personal video call with another Teleworker or Power User on the network

—   Use full audio call control to make and receive calls, place calls on hold, transfer, and create conference calls

—   Access is provided to the system directory as well as a call history log

•         Avaya Flare® Experience

—   Software can be run on a Windows PC or iPad tablet device

—   Intuitive, easy-to-use interface allows employees to access the corporate directory, make and receive phone calls and instant messages, host and attend audio conferences, see employee availability via presence, and launch email

—   Two-way video conferencing

 

 

Avaya IP Office Customer Service Agent and Avaya IP Office Customer Service Supervisor Solutions

Improve Agent Productivity and Customer Intelligence

Businesses that understand how communications can enhance highly personalized customer service with speed and efficiency will appreciate the powerful information IP Office Customer Service applications for Agents and Supervisors can deliver. Valuable data in customer calls can help improve the interaction experience to deliver greater revenue and loyal customers. Available with IP Office Advanced Edition, Customer Service for Agents and Supervisors provides a wealth of information through intuitive, easy-to-use interfaces and tools.

Customer Service Agents need to be knowledgeable about the products or services they support, as well as able to quickly respond to customers. To that end, agents can quickly log into a group to assist should there be an influx of calls into that group or if another agent is unavailable. They can also receive information such as the number of calls on hold, in progress, lost, and number of agents logged in and logged out. If no calls are waiting to be answered, the customer service agent can spend more time with the current caller, increasing revenue, loyalty, and customer satisfaction.

To understand the effectiveness of IP Office Customer Service Agents, it’s necessary to track and measure their productivity. Information gained helps to identify and resolve short comings and capitalize on opportunities. The IP Office Customer Service Supervisor solution provides this through an intuitive browser interface.

Features and Benefits Summary

The Avaya IP Office Customer Service Agent and Customer Service Supervisor solution includes the following features and benefits:

•         Real-time Access to Information

—   Using a browser interface, supervisors have single-screen access to over 30 real-time statistics, alarms, and reports

—   Detailed data helps schedule staffing for peak times, provides relevant agent training (including recording and archiving of calls for later review) and improves overall business performance

•         Desktop Call Control

—   Agents can easily log in and out of groups, enter reason codes, and perform other duties from their computers, using an intuitive browser-based interface

—   Through customizable views set by a supervisor, agents can also see a wide range of information to help them budget their time based on workload, call queues, and other agent availability

•         Alarm Thresholds

—   Supervisors can choose from ten alarm statistics and can fine-tune threshold levels at any time in response to current conditions

•         Motivate Agents

—   Supervisors can create messages for display on a wallboard, such as an LCD television screen, where it can be seen in a group area to show a leader board or a select group of statistics

•         Expandable Workforce

—   Enable remote agents by adding the IP Office Teleworker solution

•         Supervisors Save Time Creating Reports

—   Utilize built-in templates for historical call reporting, as well as customize over 100 reports for precise analytics

—   Schedule delivery of various reports to interested parties in the one of several formats, including PDF, Microsoft Word or Excel, Rich Text, or Crystal

•         Customize Supervisor Views

—   Personalize statistics in order to view only the most pertinent details for that specific group and agent

—   Remove data clutter of less important facts to keep focused on relevant information

—   Drag-and-drop desired statistics to the view panel and be immediately presented with the data

 

IP Office Customer Call Reporter

 

Video Collaboration Solutions

Enhancing your business communications with video

With a globally dispersed workforce, it can cost a great deal of time and money to hold face-to-face meetings. Fortunately, video conferencing has made it possible for people to do just that without being in the same physical location. Avaya IP Office provides small-to-midsize businesses with the opportunity to experience advanced real-time collaboration with video conferencing.

Businesses have varying needs when it comes to video collaboration. For that reason, Avaya offers a range of video conferencing solutions for small and midsize businesses to choose from. The following solutions are all available with Avaya IP Office:

Video Softphone

Right out of the box, IP Office delivers simple-to-use, yet powerful video solutions. Two popular IP Office user applications—the Power User and Teleworker solutions—come with high definition-quality video softphones included, delivering rich video collaboration for up to six endpoints.

Avaya Flare® Experience

Video is available for Windows-based PCs and iPad tablets. IP Office integrates the powerful voice and video collaboration capabilities offered through the Avaya Flare® Experience. Included with the IP Office Power User and Teleworker applications, users simply download the free Avaya Flare® app to their device, and on-the-go video collaboration is a reality.

RadVision Scopia®

RadVision Scopia® provides the highest quality of video conferencing offered by Avaya. It is a standards-based solution that allows users on other devices (using IP Office Video Softphone or Avaya Flare® Experience) to communicate with users on Scopia®.

The Scopia® Desktop Solution enables video collaborations on multiple devices, including Macs, Windows PCs, iPads, iPhones, and Android devices. Communicate internally, or invite partners or customers to safely and securely participate in a video conference.

Avaya IP Office Support Services

Reinforcing and extending the value delivered by your Avaya communications solution

Business success can be highly dependent on the ability of employees to communicate effectively with one another and with customers. When unforeseen issues arise that disrupt the flow of business communications, support that is easily accessible, highly efficient, and delivered by properly qualified resources is crucial to already have in place. To meet those exact needs and provide peace of mind, IP Office Support Services are available in 8x5x5 and 24×7 options. To simplify budgeting and billing, one-, three-, and five-year prepaid contract services can be selected. IP Office applications can be securely managed remotely so that support is provided quickly and easily without the need for an onsite visit by a technician.

Features and Benefits Summary

Experience the following benefits that Avaya IP Office Support Services provides:

•         Comprehensive support offerings

—   Rapid remote hardware and software support

—   Enhanced remote connectivity for quicker troubleshooting that is easy to set up and provides increased security

—   Technical expertise and quality assurance from the manufacturer

—   Simple pricing structure makes budgeting easy, accurate, and consistent

•         Improved system performance

—   Access to software patches and updates

—   Comprehensive support quickly delivered

—   Certified parts replacement options

—   Support specifically designed for your company’s environment

•         Added value

—   Enjoy high-quality services at a competitive price

—   Rapid and seamless scale with a multitude of applications

—   Access to all major upgrades during the term of your support agreement to keep technology up-to-date

•         Scalable

—   Scale up to 1,000 users on connected systems

•         Seamlessly transition licenses

—   Avaya application licenses can be transitioned to centralized viewing and management with no additional support fees

•         Quickly integrate new sites

—   Sites can easily be added and coverage adjusted accordingly to adapt to changing needs

Avaya 1400 Series Digital Deskphones for IP Office

All Avaya 1400 Series Digital Deskphones for IP Office are equipped with fixed feature keys for common telephone tasks, including conference, transfer, drop, hold, and mute. The following chart is an overview of the differences between the three phones.

 

*Button expansion modules can provide additional lines for calls bridged from one or more extensions, abbreviated dialing buttons, and/or buttons to access additional switch features such as call forwarding.

Avaya 1600 Series IP Telephones for IP Office

All Avaya 1600 Series IP Telephones for IP Office are part of the Avaya one-X® Deskphone Value Edition. Each also has an Ethernet switch port for small data file transfers. The following chart is an overview of the differences between the three phones.

 

*Button expansion modules can provide additional lines for calls bridged from one or more extensions, abbreviated dialing buttons, and/or buttons to access additional switch features such as call forwarding.

 

Avaya one-X® Deskphone 9600 Series IP Telephones

Avaya one-X® Deskphone is a family of next-generation IP telephones that deliver a new communications experience to drive increased productivity. The phones feature an intuitive user interface that helps make employees proficient in performing routine telephone tasks such as setting up a conference call or completing a transfer. They also feature brilliant audio quality, as well as support for voice commands and the ability to handle a user’s personal contacts stored on the phone or on a USB memory stick.

Avaya 9600 Series Deskphones are built with future growth and enhancements in mind, with many modular add-ons that can be added as they are needed; protecting investments and leading to improved total cost of ownership.

 

*Button expansion modules can provide additional lines for calls bridged from one or more extensions, abbreviated dialing buttons, and/or buttons to access additional switch features such as call forwarding.